🎯 Project Overview
Built a comprehensive AI-powered e-commerce automation system using n8n that handles customer lifecycle management, dispute resolution, and business intelligence - eliminating manual processes and improving customer satisfaction.
🔵 Core Automation Workflows
🔵 A. Automated Feedback Collection
Purpose: Schedule feedback emails 5 days after order completion
- ⏳ Smart 5-day delay for product experience
- 🧹 Data formatting and customer information mapping
- 🤖 AI-generated personalized feedback requests
- 📧 Automated email delivery
- 📊 Google Sheets tracking integration
✔️ Eliminates manual follow-ups and increases feedback response rates
🟢 B. AI-Powered Dispute Resolution
Purpose: Intelligent customer dispute handling with AI decision-making
- 🤖 AI analyzes dispute context and history
- 🧠 Smart decision routing (continue/yes/no)
- 🚦 Automated workflow branching
- 📧 Conditional email responses
- 📊 Dispute tracking and resolution logging
✔️ Replaces human support agents for 80% of basic disputes
🟡 C. Real-time Order Notifications
Purpose: Instant owner notifications for new orders
- 🤖 AI-powered order summarization
- 📩 Formatted email notifications
- ⚡ Real-time trigger system
🔴 D. Customer Lifetime Value Intelligence
Purpose: Smart recommendations based on customer value analysis
- 💰 Automated LTV calculations
- 🛍️ Product recommendation engine
- 🤖 AI-personalized upsell campaigns
- 📧 Targeted email marketing
✔️ High-value customers receive premium treatment automatically
🟤 E. Centralized Feedback Management
Purpose: Secure feedback collection and storage system
- 📊 Google Sheets integration
- ☁️ Google Drive file storage
- 📸 Screenshot and attachment handling
📈 Business Impact
5
Active Workflows
80%
Automation Rate
24/7
System Uptime
0.02s
Avg Runtime
🔥 Key Features
- 🤖 AI Decision Making: OpenAI integration for intelligent responses
- 📊 Data Integration: Google Sheets and Drive connectivity
- ⚡ Real-time Processing: Webhook-triggered instant responses
- 🔄 Workflow Automation: End-to-end process automation
- 📧 Email Automation: SMTP integration for notifications
- 🧠 Smart Routing: Conditional logic and decision trees
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